Getting Started

We understand that taking the first step to try a new exercise or evaluate a new studio is never easy; here are a few steps to enable you have a successful first session at Dragonfly Pilates.

Step 1: Create Profile

You create a profile by selecting Login or when you go to book a class, our virtual scheduler will prompt you to build your profile. Creating a profile enables you to book classes, cancel them, keep track of your schedule, completed classes, invoices, and so on. Fill out all the required fields. A valid credit card must be on your profile with the studio in order to enroll in class.

Step 2: Reserve Your Spot

Next you will need to reserve your space in class. You will receive your virtual class link in your confirmation email and then again in a reminder email (sent 36 hours before start of class). Check spam & junk folders for your emails and add to your not spam list.

Step 3: Welcome-list our email address

Have you ever waited for an email and then become frustrated because you couldn't find it, only to discover that it had been sorted into the wrong tab? Adding our email address to your Welcome-list "Whitelisting" is a simple one-time task that ensures you receive correspondence related to your account with our software.

Below our instructions on how to do this with your email provider.

  • Apple Mail (OS X and iOS devices):

Both Apple Mail on OSX and Mail on iOS devices have a similar process for adding senders to Contacts. By selecting the From, or Reply-to on an email message, you can choose to “Add to Contacts” or “Add to VIPs.”

  • Android:

On Android devices, open the email message and touch the picture of the sender that displays before the message. Tap “Add to Contacts.”

  • Gmail

Sign in to your account at and do the following.

Add the address to your contacts

Add the email address that is sending you email ( to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to welcome as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder.

  2. Search for emails containing the domain you wish to welcome (

  3. Select all the emails shown.

  4. Click More and then Not spam.

  • Outlook 20XX

When opening an email from a sender, an alert at the header of the message, “Click here to download pictures…” should display. Click this and select, “Add Sender to Safe Senders list:”


For, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at and do the following.

Add the address to your contacts

Add the email address that is sending you email ( to your Contacts. will usually deliver email from addresses that are in your Contacts.

  1. Click the cog icon in the top-right corner and then More mail settings

  2. Select Safe and blocked senders and then Safe senders

  3. Add the domain of the email you want to whitelist to the list of Safe senders

  4. Return to Safe and blocked senders and then select Safe mailing lists

  5. Add our email address to whitelist to the list of Safe mailing lists

  • Yahoo! Mail

Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts

Add the email address that is sending you email ( to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address

  • Windows Live Desktop

After opening an email message in Windows Live Desktop, an alert in the preview pane with, “Some images in this message are not shown.” will display. Select the link, “Add to Safe Senders list.”

  • AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the Spam Controls link on the lower right side of your inbox screen.

  2. When the Mail & Spam Controls box appears, click the Custom Sender list link.

  3. Choose the Allow email from ... (Sender) option.

  4. Then click Add.

  5. Click Save.

Step 4: Download Google Meet

You will need to login / download the Google Meet app to the device you'll plan on using to participate in your virtual class. It may be nice to have a bigger screen if you have the option. Join from Google Chrome or download the app, and you're ready to go.

If you’re already using Gmail, Google Photos, YouTube, or another Google product, just sign in to your existing Google Account.

Don’t have a Google Account? Sign up for free.

Step 5: Review Dragonfly Virtual Best Practices

  • Wear clothing that contrasts your mat. Avoid wearing monochromatic black, contrasting colors make it easier for your teacher to see and correct you as needed.

  • Have your Props at the ready! This includes balls, bands, weights, pillows, soup cans, TP, towels, etc. Having these at arm's reach keeps the classes moving efficiently.

  • Arrive at the session 5 minutes early so we can test connections, positions, etc. If projecting from your cell phone, turn it to Landscape (horizontal) View — This will allow for easier viewing by your teacher. Use the Screen Lock option to keep your scheme from reverting to portrait (vertical) mode. Please select Do Not Disturb so your call won’t be interrupted by phone calls. Use a tripod or stand for your phone. Tripod will help enhance your experience. *If you don’t have a tripod, you can create one using books to get to level, but please notify your instructor of this modification.

  • Remember if you feel lost, or are struggling, speak up! If you have a question, someone else may as well.

  • Prioritize your class your time, as you would in the studio! Just as if we were in class, once it's on your schedule make class a priority. The connections we making, especially in difficult situations only makes our community stronger.

  • Instructors may mute you if your environment has sound that would affect the mind and body connection of the class participants. Don't worry - if you have any questions, you may unmute yourself.

Membership Has Its Privileges

Feeling Technically Challenged?

Don’t fret - we’ve got you! Once you’re set up in the software, we’ll schedule an Onboarding Call with you. This is a complimentary 30-minute call to help you set up your Dragonfly Pilates app, position your device for optimal viewing (for yourself and your teacher) and answer any questions you may have about getting started. We’ll also troubleshoot your internet connection, so your experience is as seamless as possible.

Thank you for choosing Dragonfly Pilates as part of your total health journey.